RETURNS OR EXCHANGES
- Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
- Since our products are custom printed just for you. We do not accept returns or exchanges due to size and color. Please check size chart before ordering.
- However if there are any issues with the product, please message us with a picture of the item.
- Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
- Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
Please make sure that your shipping address is complete and include apartment or unit number if applicable.
- The recipient’s first and last name
- Street number and name (address line 1)
- Apartment or unit and its number (address line 2)
- City, state and zip code (include all of this on one line with a comma between city and state, but not zip code)
- We do not accept exchanges or cancellations.
- But please contact us if you have any problems with your order.
- Our average order takes 2–5 business days to process and ship. However, an item may take up to 10 days, excluding weekends and holidays to process and ship.
- Once shipped, it may take up to 7 business days domestically and 30 business days internationally to receive your order.
- Products will ship from the manufacturing facility located nearest to your destination address.
- In order that you receive each item as soon as possible. An order with multiple items can sometimes be shipped in separate shipments, even if they were ordered together.
CUSTOMS AND IMPORT TAXES
- Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
For clarification, we will not grant a refund, credit your account, or replace a printed product unless
- the product was misprinted
- the product was damaged (excluding damages during delivery)
- the product does not match the fulfillment information (e.g., the printed image is incorrect or placed incorrectly, the product is the wrong size, color, or type, etc.).
We have the sole discretion to grant a refund (including the refund method), credit your account, or replace a printed product. In order to request a refund, credit, or replacement, you must send A PHOTO OF YOUR ITEM and a brief explanation of the problem to PYGear via email at firstname.lastname@example.org within 30 days of delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For clarification, we will not grant a refund, credit your account, or replace a printed product solely because:
- it was unsatisfactory for any reason (excluding the matching of the provided fulfillment information)
- the shipping provider did not complete delivery/the delivery was late
- you ordered the Wrong Size, Color or Shipping Address.
In such cases, you must place a new order, or the recipient of the individual order must attempt to resolve the delivery dispute with the shipping provider.
Contact us for questions related to refunds and returns or anything else you want to know.